Customer Testimonials
It was a great experience working with Rachel at Germain VW in Westerville. She is very knowledgeable and presented us with many options during our vehicle search. Thanks for the great customer service Rachel.
Very pleased with the whole team at Germain Westerville! I took my vehicle in for service, they dropped me off at work and picked me up when my car was finished. Everything was completed on time and communication was great.
The technician and support staff are solid, nothing but great things in my experiences.
I had an excellent experience leasing my 2026 Volkswagen Tiguan from Germain Volkswagen of Westerville, Ohio. The entire process was smooth, professional, and well-organized from beginning to end.
A special thank you to Luke Mills, my sales representative, who was extremely helpful throughout the entire process. He guided me through selecting the right vehicle, choosing the color, taking the test drive, and exploring the different options and configurations. He was patient, knowledgeable, and took the time to explain everything in detail. I especially appreciated that he encouraged me to call or stop by anytime if I had questions about the vehicle’... Read More Google - Nov 10, 2026
Decided to go back to Volkswagen from Toyota, went to Germain Volkswagen Polaris and got a 2026 Tiguan and I love it. Big thank you to Rachel Moff, she is absolutely the best. As well as the finance person Travis Rausch and Dennis Cox the General Manager. If you are in the market for a car do yourself a favor and checkout Germain Volkswagen Polaris.
Great experience here. Kash was friendly, professional and low pressure and made the whole process great. Highly recommend.
Jake was very helpful during the entire process. Had an excellent buying experience!
Nick W. is an amazing salesman. Great service and super personable. You don’t always meet salespeople that you wouldn’t mind inviting to your BBQ but Nick is one of them! Car is in great condition, process was smooth and painless!
I love the detailed video and packet I received at the end. The staff was very friendly and knowledgeable.
VW Westerville was great! Very quick and efficient.
Had a great experience with the Service Department! I love that I can bring in my Volvo for basic maintenance and I appreciate the quality of work and outstanding customer service. Highly recommend!
Kash and the rest of the team did an excellent job helping us find the vehicle that’s right for our family.
Mykohl was very friendly and helpful with my questions about my 80k servicing and how the DSG transmission would be serviced. The waiting room is very comfortable if you are from out of town and have to wait. When the service is completed, the technician sends a text with a video and the options and pricing for wear items that need replaced. It's all very efficient and did not take very long at all.
I cannot say enough great things about Kash! His patience and dedication made my car-buying experience so much better. He answered every question, walked me through my options, and gave me the time and space to feel confident in my decision. I never felt rushed, and I truly appreciated how much effort he put into helping me find the right trim.
I love my new Tiguan! So grateful to the Germain Volkswagen team! If you’re looking for someone who is patient, attentive, and committed to helping you through the process, ask for Kash. If you’re looking for a ... Read More Google - Oct 27, 2026
I found the 2020 Jeep Cherokee online. Walked in the dealership inquiring about it. They allowed me to hold the car for a day with a deposit. Everyone was very direct with communication. I showed up the next day and purchased the car. It seems to be a very dependable vehicle.
Great customer service was provided by Andy and Rachel. Andy was very friendly and helpful. He made me feel welcome and took the time to answer all my questions. He was very low pressure and made me feel in charge of all my decisions. Working with him was a very ... Read More Google - Oct 25, 2026
The mechanics are great. The service system as a whole is dysfunctional. I called the service manager twice and never received a phone call back. When waiting for information about my car in for service, I had to initiate communication.
Luke took good care of us. Everybody at the dealership was knowledgeable, friendly and efficient. And we made a great choice with the Tiguan.
The service department at VW Germain is awesome. They work extremely well together and they always know how to help. There is a coffee machine that serves espresso and water for you while you wait. I always enjoy the fast that they have space for you to work if you need it. I recommend this dealership if you need a vehicle serviced in the Westerville and surrounding area. If you are looking to purchase a car Kash and Nick and the rest of the sales team will get you taken care of. Thanks again VW team.
Excellent experience with Kashif (Kash) Ullah at Germain Volkswagen of Westerville!
After visiting several dealerships, we found the best combination of value and service at Germain. Kash was knowledgeable, conscientious, and genuinely helpful—even though we were purchasing a Mazda rather than a Volkswagen. He listened carefully, answered our questions, and never made us feel pressured.
What really stood out was the absence of the usual dealership games. No drawn-out waits while checking with the sales manager, no high-pressure tactics, and no nonsense. Just straightforward, respectful communication.
Their pricing was very competitive, and they even secured financing a full percentage ... Read More Google - Oct 16, 2026
Had an excellent experience working w the staff at this dealership from the initial contact agent, salesman and the manager. Kudos to Kashif the salesman I worked with. He was very knowledgeable and personable. I felt at ease as we talked about might be a better fit in the VW line up. The Gti is a great car but needed something less athletic.
The Team at Germain VW of Westerville is friendly and easy to work with for the services my new VW needs. They keep me informed on the progress of my vehicle which I really appreciate. I highly recommend them and have become a dedicated customer!
Some of our experience with Germain Volkswagen and upper management:
- purchased a 2021 VW Tiguan new (from the Columbus location), within 500 miles it had to be towed back to the dealership
- Same error code and highway stall, with child in the car, a major safety concern
- Repeated error code
- Repeated service issues (Westerville location), bringing a vehicle in for a service and leaving without issues being addressed
- Brought the vehicle in with a noise present and check engine light. Picked up the vehicle (after being there for a month) with a sticker marked "Green: Checked ... Read More Google - Oct 13, 2026
Amazing. Luke showed me the options I was hoping for. Had a great understanding of the vehicle at hand. Not a typical salesman push he had. Very friendly and personable. The product itself is fantastic. So glad we have a VW for our family vehicle now.
Great experience. Car dealerships and the whole car-buying process are usually the bane of my existence, but this place was a refreshing change. In and out quickly, got a great price, and best of all, no games or shenanigans. Exactly how buying a car should be.
Needed a new OE tire for my Arteon. They got it quickly and installed it without issue the next day. Satisfied with the service.
The entire staff that worked to get me into this great car was very professional and explained everything. Jake was very patient with me and I will recommend you to whom ever needs a car. Thank you all!
We had a wonderful experience working with Luke when purchasing our VW Tiguan. He was knowledgeable, professional, and incredibly easy to work with throughout the process. He took the time to answer all of our questions, was never pushy, and made a stressful car buying experience feel easy and enjoyable.
(Translated by Google) 100% recommended. The service was excellent, and they were very honest when it came to the bill. I would definitely return to this place. Thank you! (Original) 100% recomendados la atención fue excelente súper sinceros a la hora de hacer números volvería a este lugar de nuevo gracias
Definitely satisfied with the customer service. Nick was an informative salesman and even brought the car to me, over two hours away! 100% recommend Germain!
I purchased a brand new 2025 Volkswagen Tiguan 1 year ago recently my transmission went out andI was told I had to have the transmission replaced while the car is STILL UNDER WARRENTY I had to have the vehicle towed in At own expense I was NOT offered any type of loaner vehicle while my vehicle is being serviced the car was barley ever driven so how could the transmission be going out? I HAVE NOT RECIEVED adequate communications about the vehicle last time I was contacted was on Monday and was told the car would be ready that evening but it'... Read More Google - Oct 1, 2026
Awesome ! Very professional , knowledgeable about the vehicle and process!!
Very friendly nice guys very helpful.
Super high payment offer with high down payment. I went to another VW dealer in Dublin and I bought from them. Got exactly what I was looking for. To bad they play games at VW Westerville.
We traveled over 5 hrs to purchase a used car. We knew the car had been in an accident based on CarFax but damage was minimal based on photos sent by sales rep
The paint damage was more extensive than what his photo portrayed.
They agreed to fix all the scratches and dents over entire car with a 3rd party in our area.
The mats were missing, supposedly in the detail shop which was closed .
We purchased based on getting the damage fixed and mats sent to us
The place who was contracted by Germain did NOT repair all the scratches ... Read More Google - Sep 24, 2026
Determined problem. Found an extended warranty issue and fixed the car at no cost to me. This included the diagnostics a $190 cost. The dealership is beautiful and well cared for. They even washed my car after service. If I lived in Columbus I would not go anywhere else to maintain this vehicle.
My experience here was extremely amazing! Every single employee was super helpful when I came and got my oil change and remote fob done programmed! They even let me test drive a car that I thought was nice! And I had great conversations with everyone! 10/10 😁
Really Nice experience with the guys at Germaine Volkswagen showroom. Smooth service which helped me out with the car purchase process and documentation.
Good service, good people, and very friendly.
Very clean, nice and personable
Vw figured out I had a low battery when there for oil change so I won’t break down on road now
Kashif was very helpful, patient and professional. He communicated often and I would recommend him to anyone!
Great experience
Great all around! Everyone was so friendly and helpful
I was dealing with a sales person for the better part of a week for a car on their lot, got preapproved for the loan, had a Carvana offer on my car and was looking at ways to get from Lincoln, NE to Westerville, OH. Guess what they did? Sold the car right out from under me with no notification the car was being sold to someone else. I showed very strong interest in purchasing the car but apparently their dealer doesn't come even close to honoring first come first served as virtually every business does. No idea how ... Read More Google - Sep 16, 2026
Why is the service team recommending a $433 battery when the recommendation “should be your battery is operating at around 97%. You should keep an eye on through the winter months and maybe get a new one around April/May ‘27”. You should have a stronger interest in saving consumers hard earned savings.
Genuinely if I could give it no stars I would. A job that takes maybe an afternoon to complete has turned into a 3 week long nightmare trying to just get the part in the car intact and my service advisor Chase to respond. I was told the part was delivered and my car would be done that day, I was called 2 hours later saying that my part arrived damaged for this $2000 job. Then I’m told that the new part has arrived, but he can’t get the tech to finish it in time because of other work. Once it’... Read More Google - Aug 20, 2026
I ordered a key for my jetta was told it would be 3-5 days, it’s now day 9 & I can’t get ahold of anyone. I get put on a hold everyday & it never gets answered. I already paid & have no way of getting anywhere & getting no responses
Matt is very knowledgeable and friendly! We aren’t the easiest customers to sell to, but he was very attentive and spent a lot of time with us to make sure we knew everything we needed to know about our new Atlas R-Line. Very happy with the service we received!
If I could give this place zero stars I would. Worst customer service I've ever experienced at a dealership. Their hold music states they strive for great customer service and clearly that's not true. I set up specific appointments for service and my car sat there for several more days before the issue was addressed on 2 different occasions. Why offer appointment times? I was told at drop off at 11am that the car would be ready no later than 2pm and the next day it still wasn't worked on and they asked to keep it until 6pm ... Read More Google - Aug 4, 2026
They cannot be bothered to return phone calls or follow through with providing a simple service work quote.
I spoke with Michael (service department) on Wednesday 7/29 and asked for a quote for 4 repairs. He said he’d have a quote texted to me within the hour. I never received anything. I called the next day to follow up. Spoke with someone in the parts department and they said they’d follow up with someone in service to ensure I get the quote. Nothing. I called Friday and was told Michael was currently busy and that I’d be transferred to ... Read More Google - Aug 1, 2026
We put a $1,000 deposit on a used Chrysler that was represented to us as a very clean, low-mileage vehicle in great condition. Unfortunately, our experience changed significantly once we insisted on having the vehicle independently inspected.
When we first visited, the vehicle was on a lift having brake work performed. During the sales process, everyone was friendly, including a mgr., and we were repeatedly told how clean the vehicle was and that it had gone through the dealership’s thorough inspection process.
After placing our deposit, I explained that I wanted to take the vehicle on the freeway and have ... Read More Google - Jul 30, 2026
I would have bought a car here if I hadn’t had it independently checked. There was $3000 worth of repair and maintenance to do and they didn’t want to change the asking price! Do not TRUST them!
We put a $1,000 deposit on a used Chrysler that was represented to us as a very clean, low-mileage vehicle in great condition. Unfortunately, our experience changed significantly once we insisted on having the vehicle independently inspected.
When we first visited, the vehicle was on a lift having brake work performed. During the sales process, everyone was friendly, and we were repeatedly told how clean the vehicle was and that it had gone through the dealership’s thorough inspection process.
After placing our deposit, I explained that I wanted to take the vehicle on the freeway and have an independent pre-purchase ... Read More DealerRater - Jul 24, 2026
They wasted my time. High pressure 4 against 1 heated conversation. Stay away!
Will Hartman was the BEST person that provided me every detail on my car status. Thank you for your expertise service!!
The customer service was excellent and the representative was pleasant to work with and was knowledgeable about all of the different services performed on my vehicle. I was pleased with the complimentary car wash. The atmosphere was welcoming and the surroundings were pleasant. Great job! Thank you.
Everyone was very nice and explained everything very well! They were finished so fast and even asked if I wanted a free car wash. Great, friendly service.
Quick and smooth process. Appreciate the transparent and clear communications. Thank you, Brad, Chris, Mason!
Chase was very helpful and made the experience easily understood and remained accessible throughout. The repairs were finished correctly and on time, I appreciate Chase explaining the timeframe and coordinating a ride to and from the dealership. That was also a great experience. I was also checked out very quickly and scheduling was very easy. Thanks
Updated 1-star review: I thought buying a used vehicle from a reputable dealership like Germain, would come with the level of service I’ve received from others, but not the case here. BE CAREFUL!!! If you are looking for a used vehicle and they offer you peace of mind with a 3-month warranty… advocate hard for yourself if they aren’t willing to help you during the warranty period.
My son went there several times asking for help, starting 2 weeks after I bought his car here, and the dealership refused to even scan the car for diagnostics. And then, they ... Read More Google - Jun 20, 2026
Issue was “resolved” but check engine came back on the next day. Had to schedule another appointment.
The waiting area was very nice, and my car was finished sooner than expected! Very nice dealership.
Walked in for my appointment, was greeted by the staff and Luke took great care of me answering my question and helping me learn about my new vehicle. Great Service!!!
Thank you for working with me to provide a great Jeep for our twins. We appreciate it.
service guy explained what was being done. service was quick. I need 5 more words
For the third and last time. Had an appointment and they did not complete the service as scheduled. Lost me as a customer and unfortunately, will not be purchasing my next VW there. The service department is completely mismanaged.
William spoke to me poorly and it was one of the worst experiences I’ve had with Germain.
La atención de Germain Westerville es excelente todas las personas que laboran en ese lugar son muy amables.
Kash was amazing to work with! He took the time to show us some of the features and cool details on the Honda CRV we were looking at.
I leased a 2026 Atlas 5-20-26 with Germain Westerville Volkswagen dealership. I was told that they were having some issues with the SOS app in the cars which allows you to communicate with the car. I was told that it usually only takes 48 hours for it to rest itself. I took my car in on the 25th of May to service this issue sat there for two hours to find out it still didn’t work. They told me they would try it again but I did not want to sit there for another two hours. I was never offered ... Read More Google - Jun 6, 2026
Do NOT service your car here. I took my gti and id4 in for recall. They messed it up both times and I had to take it back multiple times. Waste of my time
My salesman Fabian was great. Everyone there worked with me to make a deal with in my budget.
I recieved great service, I was disappointed that Olivia is no longer there. She consistently delivered excellent customer service.
Every time I come to this particular dealership, everybody's very nice, they're kind, and it at least seems like they're doing their best to make everything as quick and painless as possible. They're highly recommend coming to this location.
The service team after check in was good. I did pull in and had to come to the counter where there was an employee sitting on the counter with her foot up eating an apple, just unprofessional. I used to have great service with the team inside but this time it felt different
Worked with me to get a great deal. Very professional staff. Felt no shenanigans everything above board. Service dept accommodated tire swap on short notice. Overall very positive experience. 👍👍👍
Very fast service,staff very diligent and kind ,I was impressed by the service.thans
waited two hours for a scheduled oil change and tire rotation, definitely not worth sitting around for. the customer service scheduling team was incredibly rude and did not accommodate well for rescheduling us twice. joe was nice but the basic service itself took way too long when we were initially told it would be done in 45minutes and that’s why they do not offer any loner vehicles.
BUYERS BEWARE- THIS DEALERSHIP SELLS LEMONS!
Around November 2025, me and my husband were newlyweds and unexpectedly had our car completely break down on us. With it being far too expensive to fix, we decided to go ahead and make our first married purchase of a preowned 2017 Buick encore from the dealership.
At first, everything was fine. The car seemed to be in great shape and the test ride was awesome. They showed us the Carfax and everything seemed to be perfect. So we told them that we would proceed with buying the car.
We should’ve recognized the first red ... Read More Google - May 26, 2026
Very helpful during all of my service visits I have had at this store in the past year.
Good range of options and kind customer relations were key elements for me in the interaction with Germain team.
Very knowledgeable and understanding of wants and needs. Showed compassion and empathy for my families situation and helped us every step of the way!
I recently purchased a vehicle from Volkswagen of Westerville and couldn’t be happier with the experience. Billy Harris and Ben Arnoff did an absolutely tremendous job. They made this the easiest and most pleasurable car‑buying experience I may have ever had. They were professional, knowledgeable, and straightforward, making the entire process smooth and stress‑free. Outstanding service from start to finish. Thank you!
Bought four tires online from VW for Tiguan and scheduled installation. VW special was Buy 3 Get 1 for a $1. I arrived and they didn't have my appointment. Said there is often a disconnect between VW.com and their dealership. They'd work me in. Also schedule 4-wheel alignment at $180. They told me that my car would require $360 alignment bc calibrations. Then they told me they couldn't honor the 3/$1 offer. So, no tires, no service and no more a customer.
Worst experience dealing with a lemon claim would not recommend Volkswagen or this dealership. Paid over $540 a month for enterprise rentals and subpar loaners for almost 4 months.
I feel that Mr.Will was an awesome Customer Service person. He made me feel so good any questions that I have even if it was corky when he understood what I was saying I’m 63 years old. I’ve been at your facility so many times he’s one in the best person that I feel comfortable with, not saying that everybody else is not, but he is pretty xxxx awesome. I hope to see him again in the near future great job, Mr. Will. even when I came back because my tire light came on he laughed at ... Read More DealerRater - May 22, 2026
Knowledgeable, made purchase simple and quick. Patient! Experienced. Fabián was an extreme pleasure to work with would recommend him again and again!