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Germain Volkswagen of Westerville

We put a $1,000 deposit on a used Chrysler that was represented to us as a very clean, low-mileage vehicle in great condition. Unfortunately, our experience changed significantly once we insisted on having the vehicle independently inspected. When we first visited, the vehicle was on a lift having brake work performed. During the sales process, everyone was friendly, and we were repeatedly told how clean the vehicle was and that it had gone through the dealership’s thorough inspection process. After placing our deposit, I explained that I wanted to take the vehicle on the freeway and have an independent pre-purchase inspection completed. The salesperson seemed resistant to that idea and emphasized that their technicians had already inspected it. I was even offered the opportunity to speak with one of their mechanics if that would make me feel more comfortable. I still insisted on an independent inspection. I specifically explained that finding some issues would not necessarily be a deal breaker. We simply wanted to know about them before paying another $189 for an inspection and before completing the purchase. I directly asked whether there were any known issues we needed to know about and was told there were not. The independent inspection found grease leaking from two inner CV axle boots, along with seepage around a drivetrain component. The vehicle was also approaching several recommended maintenance services. Based on the inspection findings and the maintenance coming due, our research indicated that we could soon be facing approximately $2,500–$3,000 in repairs and service. I sent the inspection report and photographs to a manager and asked to have a reasonable conversation about the findings. At that point, the friendliness seemed to disappear. Despite the vehicle having supposedly passed a thorough dealership inspection, they would not offer even $200 toward the CV axle issue or any of the upcoming work. We were told, in effect, that there was too much interest in the vehicle for them to make an accommodation. We were even led to believe by the manager that his costs to make the repair is the same as ours. Having spent 5 years in a repair shop, and having an MBA, I know how misleading this type of tactic truly was. My biggest concern was not simply that a used vehicle needed maintenance. Used vehicles often do. The problem was that we repeatedly asked about its condition, were assured that there were no issues, and felt discouraged from obtaining the independent inspection that ultimately uncovered them. We did receive our deposit back, but we cannot get back the time, inspection cost, travel, and energy we invested. We live more than an hour away and made this trip multiple times believing the dealership’s representations about the vehicle. The lesson from our experience is simple: regardless of how clean a vehicle is said to be or how thorough the dealership says its inspection was, get an independent pre-purchase inspection. Had we relied solely on what we were told, we may have purchased this vehicle without knowing about these concerns.

Wonderful friendly service.

VW dealership displays good customer service from entire team.My experience with Brad was a relief when we were able to complete my task of leasing a vehicle! I recommend this dealership to everyone buying or leasing a vehicle.. clean and reliable

I was provided the highest quality of service yesterday by everyone I came into contact with. Courtesy, professionalism, and excellent quality of service were what I was provided with. Hats off to eveyrone!

very good

I had a positive experience from when I entered the dealership until I drove off with my new car. I was met by Mason who is one of the managers and he directed me to Nick, the salesman I worked with. Nick was a very personable and knowledgeable person. He took great care of me during the experience. Jason the financial person was also very personable and explained everything.

I recently purchased my very first brand new vehicle, a 2026 Volkswagen Atlas, from Germain Volkswagen of Westerville, and I can honestly say it was the best car buying experience I've ever had! From the follow up phone call after my online inquiry, to the text messages, walking into the showroom, and even after driving off the lot, the customer service has been exceptional every step of the way. Matthew Walls was absolutely outstanding. I've purchased many vehicles over the years, and I've never had an experience like this. This is actually my third Volkswagen Atlas (I absolutely love the Atlas!), so I'm very familiar with them. During the test drive, Matthew took the time to explain all the new features on the 2026 model and showed me how everything worked instead of leaving me to figure it out on my own. That level of care meant so much. Mason was equally amazing. He worked hard to make the numbers work for me, even though my trade in was worth less than I owed. He made the deal much better than I expected, and I truly appreciated his honesty and dedication. Everyone I worked with, including Chris during the final paperwork, was genuinely kind, patient, and focused on helping my family, not just making a sale. One of my favorite moments was when Matthew put a big red bow on my new Atlas, took a picture with me, and even personalized all of my vehicle settings before I left. The exceptional customer service didn't stop after the purchase. Even days later, Matthew has continued to be incredibly helpful and responsive whenever I've had questions. Although Germain Volkswagen of Westerville is farther from my home than other Volkswagen dealerships, the experience was 100% worth the drive. I'll gladly return for future service because customer service like this is hard to find. Thank you, Matthew, Mason, Chris, and the entire team for making my first BRAND NEW vehicle purchase such an unforgettable experience. I highly recommend Germain Volkswagen of Westerville to anyone looking for a dealership that truly cares about its customers!

Excellent customer service. Staff even took the time to vacuum out my car after it was washed.

Matt was so helpful and everyone there made my first car buying experience so easy and enjoyable!!

Mykohl focused on our customer service from the moment we dropped off our Volkswagen until we picked it up. He kept us informed throughout the entire process with multiple updates, clearly explained the repair options and took the time to answer all of our questions. We really appreciated his communication, professionalism and commitment to making sure we understood our choices. He made the entire service experience smooth and stress-free. Thank you, Mykohl!

I had some routine service completed and the experience was very good. Friendly staff and good communication on the work status.

Great service and an excellent customer experience!

Greeted promptly and service time was as expected. I don’t think they really checked all fluids as indicated because as I was driving home my low washer fluid light came on. I had to fill that on my own once I got home.